You've Got The Questions. We've Got The Answers.


We Are Here To Help.

What information do you need from us?
In order to decide on the best type of service for you and your pets, we will need to arrange an obligation-free meeting so that our pet sitter can meet your pets and you, and for you to explain all the home and pets routines and make sure both parties are the right fit. During this meeting, we will go through the Pet Profile Form and AhCat Service Agreement. It is important that you fill out our Pet Profile Form prior to the meeting. Please contact us for more info.


How much time do you spend at each visit with my pets?
Every pet's need is different and it will depend on how much love and attention your pet wants from us. Each visit usually takes about 30 minutes.  We often find ourselves spending more time with your pets and have difficulty saying goodbye to them. We also ensure every agreed task has been completed so that not just your pets but also your home are well looked after.


What if there is an emergency while I am away?
Our pet sitter takes the details of how you can be contacted or who should be contacted in case of any emergency. The details of your pets' vet will also be noted in case a vet's service is required. So if you pets are sick, we will contact you or your authorized person to inform what has happened. If you or your authorized person are/is not contactable and an emergency is to arise that a vet service is required, our pet sitter will take your pet to your nominated vet clinic. Any vet and transportation fees will be passed onto you.


How safe is my home while I am away?
Statistics show that in Australia someone is burgled just about every hour. Our services including mail collection, alternating your house light, minding your council garbage & recycling bins and watering your plants will give your home a lived-in look. AhCat is extremely security conscious hence our pet sitters do not wear any company uniform and our cars do not have our company sign on them.  We never give anyone a hint of you being away and promote our services at the cost of your home security and your pets' safety.  Moreover, none of your personal details will be disclosed to any other parties in accordance with the National Privacy Acts. Also, your keys are tagged with a unique code and your pets' names so they cannot be identified by anyone but your pet sitter. Rest assured that all our experienced pet sitters are police checked and insured.


Do you charge extra for the public holidays?
Yes, $15 surcharge per day applies on the gazetted public holidays. You can find the list of public holidays gazetted by the State of New South Wales from the State Government's website.
 

When and how should I pay?
AhCat accepts cash and bank transfer and we will advise the amount payable for the booking when the reservation is made. If the amount is less than $250, the full payment is required when the booking is confirmed. Otherwise, 50% deposit is accepted. The balance is payable by the first service day.


What if I have to cancel your service?
Except for Christmas and Easter period, at least four-day notice must be given when cancelling a booking. If you cancel the service less than four days prior to first service day, a charge of 50% of the total booking fee will apply or full credit maybe given for the bookings in future but at AhCat's discretion.  There will be no charge for services cancelled five days or more in advance. The same cancellation policy applies if the service is cancelled less than 10 days prior to the first service day during Christmas and Easter period.
 

When do I provide my keys to you?
Preferably you can provide your keys during our first meeting. Please make sure your set of keys work before you pass them onto us especially if they are new copies! We can also pick them up another time but an extra charge applies for every time just to pick up the keys. See our Charges for details.


When and how will I get my keys back?
If you plan to continue using our services or if you like the advantage of short notice visits, AhCat is happy to hold onto your keys. All the keys are kept in a secure place and tagged with the codes rather than your address for security purpose. Besides, your security alarm codes will not be stored for future bookings for security reason.

If you would like to have your keys back, they can be dropped off to you upon your request. Please note that your keys will be destroyed if you have not been using our services for more than 24 months and if you are not contactable.


How often do you visit my pets at home?
A minimum of one visit per day for cats and small pets is recommended. However, your pets may need to be attended more regularly during the hot season for their well being and safety especially for very young and old pets. We also provide pet "babysitting" service.


Can you pet sit my pets in your home?
All pet sitting services for your pets are carried out in your home. In very rare occasions, we may take your pets on board and let them stay at our pet sitters' home.  Please feel free to contact us to discuss a tailored package for your pets.


What do I need to prepare before I go away?
AhCat understands that you have a lot to attend before you go away. However, your accurate instruction and preparation will assist us to look after your pets and your home in a better and smoother way. Your attention to the following is important:
1. Leave all pet food and, for dogs, dog leads on kitchen bench or on table.
2. Provide more than enough food, litter and other pet supplies to last for the entire period just in case you are not able to return on the day as planned.
3. Leave a can opener, spoon or fork with pet food.
4. Leave detailed instructions on how the medication taken by your pets should be administered.
5. Put ID tags on each of your pets.
6. Leave all the toys for your pets to play with.
7. Provide your pets with plenty of fresh water, and if they stay outdoors, provide them shelter, secure the yard and lock all the gates.
8. Remove all the potentially dangerous plants or decorations and hide the electrical wires and cables so that your pets will not be able to get to them, for e.g. Christmas trees and other decorations on display.
9. Place all indoor plants together on a waterproof surface in plain sight.
10. Try all the keys that will be given to us to make sure they work.
11. Secure all your valuables and lock all the doors, windows and gates before you go away.
12. Advise your vet in advance that you will be away and that AhCat pet sitter will be caring for your pets, especially if your pet's health condition needs to be closely monitored.
13. Show us how to operate your thermostat and set it to keep the house comfortable for your pets while you are away.
14. Let us know if anyone will be in your home during your absence. For the safety reason, we will not enter your house if we see someone there except with prior arrangement.

Still got question? Contact Us Now

We offer pet sitting service in the following Sydney Eastern suburbs: Bellevue Hill, Bondi, Bondi Junction, Bronte, Chifley, Clovelly, Coogee, Daceyville, Darlinghurst, Double Bay, Eastgardens, Elizabeth Bay, Hillsdale, Kensington, Kings Cross, Kingsford, Malabar, Maroubra, Matraville, North Bondi, Queens Park, Randwick, Rose Bay, South Coogee, Tamarama, Waverley, Woollahra
We also offer pet sitting service in the following Sydney Lower North Shore suburbs: Artarmon, Cammeray,  Chatswood, Cremorne, Cremorne Point, Crows Nest, Greenwich, Hunters Hill, Kirribilli, Lane Cove, Lane Cove North, Lane Cove West, Lavender Bay, Linley Point, Longueville, McMahons Point, Middle Cove, Milsons Point, Naremburn, Neutral Bay, North Sydney, Willoughby, Northbridge, Northwood, Riverview, St Leonards, Greenwich, Waverton, Willoughby, Wollstonecraft